International Roaming allows Onetouch Postpaid and Prepaid customers to make and receive calls in the foreign countries with which Onetouch has roaming agreements, using their Onetouch numbers.
You pay for the charges back in Ghana. You can also retrieve your voicemail messages while overseas.
To apply for Roaming, you must complete the International Roaming application form and submit it to any Onetouch Care4U centre for processing.
Credit vetting is done on the application to check if the applicant can afford the facility. The application is approved and the applicant is then required to pay a deposit.
You pay a refundable deposit of GH¢ 120.
Before Leaving Ghana:
- Contact your Onetouch Care4U Centre to make sure that you have been cleared to roam.
- It is also advisable to remove your ‘International Call Barring’ if you wish to call outside the host country e.g. back to Ghana.
- Check the countries with which Onetouch has international roaming agreements.
- Know your Onetouch password before you travel, as you will need this to retrieve your voicemail messages.
When you arrive at your destination:
- Turn your handset on and enter your PIN number as usual. In case your phone is on before you disembark, switch it off and on again.
- Provided you are within the coverage area and you have followed all our advice on what to do before leaving Ghana, you should be automatically connected to the available network within a minute.
- You may be given a choice of available networks and manually have to select one using your handset.
Making a Call:
Dial as follows if you are calling a number within the country you are calling from or visiting:
- Area Code
- Telephone Number
- Send.
Calls to an International Number (i.e. outside the country you are visiting or calling from) are dialed as:
- Country Code
- Area Code
- Telephone Number
- Send
Receiving a Call:
It is possible to receive calls while roaming, provided you have not diverted incoming calls.
If someone in Ghana wants to call you, he would dial your usual mobile phone number. The caller pays the normal call while you pay for the international portion of the call.
If someone outside Ghana wants to call you, he needs to dial the international format of your mobile phone number.
e.g. +233 20 3000000
.
In this case, the caller pays for an international call to Ghana while you pay for the international portion of the call back from Ghana.
How are Calls Charged - Postpaid customers
- Irrespective of where you use your Onetouch service, all charges will be passed directly to your account in Ghana.
- Your airtime statement will itemize the total usage.
- Outgoing calls are charged at the foreign network’s standard rate plus a roamer mark-up and handling fee.
- All calls you receive while roaming will also be charged to your account at Onetouch’s International Roaming rate to the country within which you are located.
- Remember that to avoid these charges you can unconditionally divert all incoming calls to your Onetouch voicemail box. This means that you will not be able to receive any incoming calls until you decide to remove the ‘divert’.
- If incoming calls are not unconditionally diverted, it is possible that you will pay for two (2) international calls.
Prepaid Customers
Prepaid customers need to recharge their account before leaving Ghana or take enough recharge credit with themr.
Dial *124*scratch card number# and sendTo retrieve your messages dial:
+233 20 XXX YYY followed by the first four digits of your mailbox number (this is your mobile phone number with the code 020). Remember that not all-foreign networks are capable of sending a text message to notify you of new messages.
· You can request a Onetouch customer to transfer credit from his phone to your account.
· You can also ask a friend in Ghana to buy a recharge card and send you the top-up number.
Setting your Diverts.
If you wish to divert or forward incoming calls to your Onetouch mailbox or any other number, then make sure you know how to do this by consulting your Onetouch Care4U or by referring to your handset manual.
Which countries does Onetouch have Roaming agreement with?
We currently have roaming partners across the globe and we cover all the most frequent destinations that our cherished customers visit. Please click on your destination map on your left to find out if Onetouch roams in the country you are visiting.